Yiwu encountered several households of depressed business courier

"A few days ago, my relatives came back from Beijing Express 5 Quanjude roast duck, the result of the way to 'fly' away 3, the express delivery company to find Yiwu claims, they say that they have no responsibility for this matter, let me go to the relatives Beijing, Shanghai Express ... ... "

     "Yes ah! Also express the price, I could not figure them out is now more and more, I express a sample to the Haining Leather City, freight charges as long as 12 yuan, but customers there courier it back, sales have to I paid 36 yuan freight, all of a sudden twice as much on the up. "

     The morning of May 1, Binwang Yiwu market reporters to the time, I heard a number of business operators is the subject of talk on the Express, of which there are two things a bit special, so, this reporter conducted an interview with the hope of the current Express industry practitioners have enlightenment.

     5 duck "fly" away 3

     Cooked ducks fly. Yiwu Liu Guixiang for public speaking, her "fly" to go to are actual authentic Beijing duck --- Quanjude roast duck.

     April 13, Liu went to Beijing to tourism, April 19, fly back to Yiwu, back when Liu would like to point to the relatives and friends with native products in Beijing, after repeated consideration, chose to buy a few famous The Quanjude roast duck. As with many things, looking for Miss Liu in Beijing Yuantong courier, express delivery will be 5 to Yiwu duck. Miss Liu was so unexpected that when she saw them again in Yiwu duck when inside the box has only two, while the remaining three have been missing.

     In order to facilitate the receipt, Miss Liu wrote in the delivery of a single shipping address Binwang Yiwu market is a relative number of stalls. When the salesman from Express to send when the sign is responsible for the operation of stalls Chang households. Mr Cheung to come up with a salesman from the box to send reporters to see, this is a small cardboard box, can hold just under 5 duck. According to Mr. Zhang said, At that time, the clerk to send up, he signed off on, but soon found the weight a bit wrong: Because there are at least five duck weight 56 kilograms, it is impossible for such a light as of now. He quickly opened it and found only two duck inside. Thus, Mr. Zhang on the phone to the delivery of sales, after sales back to watching, say, his is not clear what had happened. However, the clerk wrote in the delivery of a single "pre-delivery weight in line with the" and other words to prove that there are only two of the weight of roast duck with his weight at the time of delivery from the same.

     Well, this duck is how three "flying" them to go? Liu believes that no matter how they are "flying" away, always to the express Yuantong Yiwu responsible. Thus, on the call of customer service delivery Yuantong Yiwu Tel. She did not expect is that the customer service delivery Yiwu Miss Yuantong said that if this box has been stamped seals Chapter Taobao (TaoBao proof of delivery), the clerk will serve the time in face-to-face inspection, otherwise, As long as when the seal is received in good condition, the salesman is not responsible for the inspection. In other words, they are only responsible for the delivery, not for the view of items inside. Yiwu Courierpost Yuantong also told Miss Liu, Miss customer service, in accordance with the regulations of their company, for this kind of thing, they can be divided into the main responsibility and the responsibility of meeting, sent the company is the main responsibility for delivery of a secondary responsibility. Like a box of Miss Liu, from Beijing to Shanghai, from Shanghai to Jinhua, Yiwu to finally, after several intermediate transit, so do not know Yiwu area in which part of the problem. They have asked the courier company Yuantong Shanghai Headquarters, said that in relation to this matter Yuantong express Yiwu has no responsibility, Miss Liu think that if there are problems, you can go to Shanghai or in charge of the company headquarters in Beijing roast duck Yuantong sent express to reflect and called for a solution.

     Miss Liu in Beijing Yuantong express dial telephone, the caller said, after a preliminary investigation and found a box of Miss Liu from Beijing when the issue of 6.8 kilograms to seven kilograms of Shanghai is not a problem, but why the final only after Yiwu under two kilograms, which is only two of them duck? Miss Liu has been signed as a result of this express, that is, from their company reflected in the computer, this is the problem rather than the normal pieces of matter, so they will not continue to search it, it is difficult to sort out the 3 When the ducks where "flying" away.

     "A 98 per duck, duck three less than 300 yuan money markets, we are busy doing business, and who has done so much to Beijing, Shanghai rights do?" Mr. Zhang said, "Let Courier Yuantong Yiwu We go to the Shanghai headquarters, looking for Beijing Yuantong express, in fact, is the obvious pass the buck. "

     Mr. Zhu: how freight up so fast?

     Experience with than Miss Liu, Mr. Zhu farmers market operation is relatively small losses, and only 24 yuan, but the gas is not subject to see less. Because the face of "51" mini vacation, it can be said in all walks of life to hold high the "discount card", "discount card" to attract more popular, but it has been Mr. Zhu met the "price" service , and is a double up.

     Mr. Zhu and some of the city of Haining leather business customers, and sometimes each other through the courier company to send samples. A few days ago, Mr Chu sent a sample to the city of Haining leather clients, spent 12 yuan freight. Later, the requirements of the customers order samples through a courier company to send back, in accordance with established practice, the freight paid receipt from Mr. Zhu.

     In accordance with the general understanding that if an item from the Yiwu market Binwang leather express to the city of Haining, the freight is 12 yuan, it Haining Leather City Express from Yiwu Binwang back of the freight market should be similar, but when the salesman Mr Chu told the price, when Mr. Zhu was surprised that although there is no change in delivery of goods, but the freight into 36 million, up almost twice as much. To this end, Mr. Zhu and the salesman had a theory, but it is simply talking salesman, freight the things he, he just delivery and money, and if there are objections to Mr. Zhu, you can go and express delivery company said that the but that he would first bring items back.

     "We express delivery company to send samples to find itself in order to hurry back sales this sample, I also how to do business?" Quiet salesman face a "threat," Mr. Zhu Express Though there are suspected of looting, or had to pay 36 yuan freight. Who knows, Mr. Zhu to pay the freight, etc., and that sales may feel embarrassed, like he said the truth, in fact, such a point that he asked what the freight is 36 yuan too high, according to his idea that, if the request 25 freight, customers do not have the views of the General Assembly.

     "Now, I heard that courier industry is very fierce competition, we hope that the Express can start from their own deficiencies, and more from the customer's needs and feelings to consider, not to a place like this smart, as only had a small cheap, make a lot of money but little. "Do not press Mr. Zhu would like to write the name of the courier company, since this is an express delivery company needs all the attention.