Source: Yiwu sourcing agent Author: Gary Date: 2011-03-19
A few days ago, yiwu city industrial and commercial bureau announced the consumers' rights report in February ". Last month, yiwu city industrial and commercial bureau and 12315 of consumers' rights network system calls, visit, write to pick up 5.5 percent year-on-year drop 311, Including various consumer complaints received 57 up 5.6% year-on-year decline,.
In the consumer complaints, service complaints, accounting for up to 15 up total 26.3%. The first several respectively were express service, hotel catering service, residents service and Internet services.
Yiwu industrial and commercial bureau officials analysis, due to the hotel during the Spring Festival amusements, eat the consumers increased, the dining, the lodgings, etc service consumption increase with the dispute also. Complaints are mainly concentrated in the food hygiene, quality, etc. According to law enforcement investigations, part of the hotel during the Spring Festival, reduce weight, improve charging standard dishes, not plain code marks a price, charges, fees, such as development ticket after refus violated the legitimate rights and interests of consumers.
From consultation circumstance looks, mobile phones, shoes&apparels class, household appliances and other related commodities "3 packets" and after-sales service provision, communication equipment, daily provisions, household appliances, etc is closely related with the life of the product quality problem, telecom, express delivery, dry-clean industries service problems and checked service dispute, etc. Is the consumer attention hotspot.
Yiwu city industrial and commercial bureau officials said recently, prepaid type consumption disputes occur frequently. In conduction sector consumption card and card when such prepaid consumption item, merchants false conduct propaganda, in fact, consumers didn't enjoy the corresponding service. Consumers put forward to return card, marketers will make up some "overlord" reason to refuse.
Yiwu industry and Commerce Department warns customer, meet similar consumptive trap, should promptly to industry and Commerce Department complaint.。Second, consumers to do card, prepaid amount don't too many, lest be deceived, suffered big losses.
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